I. NEW POLICY ABOUT RECEIPTS: Effective 9/21/2023, SPU LLC is focused on environmental conservation and will no longer be including a paper receipt with an order. We will be emailing a receipt for all online orders. If a client does not receive an email, we recommend checking your spam/junk folder to see if it was routed there by accident.
II. SPU requires a signature on any online order for books. We require this to ensure the client receives the publication. The user may bypass a signature for delivery by including a note on the order. If this option is selected, SPU will not be liable for any package that isn't delivered or received.
III. Processing time for online orders: Three to Four business days (excluding weekends or holidays).
IV. If someone needs to place an order that's time-sensitive, it MUST be received by 1:00PM, EST, in order to be processed the same day.
Please be advised that we do not mail out module purchases. The user will be prompted to create an online account during the checkout process. The module will be stored in the online account.
All online course modules are stored in the user's account via the dashboard. If you have any questions about this process, please reach out to our friendly team for further guidance.
- All orders are processed within 3-4 business days. You will receive an email confirmation with tracking information once your order has been processed.
- Sterile Processing University, LLC is not liable for products damaged or lost during shipping, and all inquiries for damaged or lost products will be referred to the shipment carrier to file a claim.
- Requests for refunds/returns must be received within 7 days of the order date. Items must be returned in the original condition in which they were shipped; new and undamaged. All returned items will have a 10% restocking fee deducted from the refund. Shipping costs will not be refunded.
- Sterile Processing University, LLC does not accept Purchase Orders. Pre-payment is required on all orders.
- If the purchaser has a question about an order, please reach out to our friendly team for assistance. Any chargebacks that are assessed will incur a non-refundable fee of $80.00.